The widely reported Joy-Con connectivity issue for Nintendo Switch is not currently creating a “significant” number of support requests, Nintendo has told Time.
“The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we’ve seen for any new hardware we have launched,” reads a statement given by Nintendo.
The statement followed some comments made by Nintendo of America president Reggie Fils-Aime.
“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports,” he explained to Time. “We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”
Last week a teardown of the Joy-Con controllers revealed a possible reason for the connectivity issues with the left controller, and a solution.
Fils-Aime also addressed concerns that the process of docking and undocking the Switch was scratching the Switch’s screen.
“As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no,” he said.
“So throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it. So this is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.”
Switch launched worldwide on March 3 to record numbers in Europe and the Americas, though a worldwide figure has not been released.
Source: Time
